General Conditions of Contract

  • No Contract is made with the person requesting a reservation until Durley Grange Hotel (The Hotel) has confirmed in writing its acceptance of such reservation. Consequently rooms are only reserved from the time such contract is made.
  • The Hotel regrets that it’s tariff/terms, as at present quoted, is/are subject to an increase, should this become necessary, to offset any fiscal impositions or increase costs which the Hotel is called upon to meet and over which it has no control. The hotel’s reservation of accommodation for you is expressly upon this understanding. Should any such increase in the Hotel’s present tariff/terms unfortunately becomes necessary the Hotel will at once advise you and would, naturally, only make any increase as a last resort, and would keep it to the lowest possible figure.
  • These conditions together with the express terms of any contract made subject thereto shall comprise the entire agreement between the quest and the Hotel relating to the supply of accommodation, and shall supersede all representations, statements and understandings made prior to the date of such contract, whether oral or in writing and the quests agrees that no reliance is placed upon any such representation, statement or understanding.
  • In the event of a quest cancelling booked accommodation any deposit paid shall be forfeited for any reason. If cancellation is made less than 6 weeks before the commencement of a reservation, the Hotel reserves the right to Ievy a charge equal to two thirds of the price of such charge reservation. Cancellations of booking less than 2 days prior to commencement will incur a charge equal to the total booking.
  • Reservations for a single night will be charged the full reservation cost at the time of booking. The hotel reserves the right to charge the tariff in full if a guest leaves before the end of their booking.
  • Rooms are reserved from 2:30pm on the date of your arrival until 10am on the date of departure. Guests are welcome to use the Hotel facilities throughout those days including prior to check-in and after check-out at the Hotel’s discretion. A late check-out facility is available – Please check with Reception for more information.
  • Parking spaces cannot be reserved in advance at the Hotel car parks. For private parking on Fridays, Saturdays, summer holidays and bank holidays, there will be an additional fee of GBP 10 per 24 hours, payable on arrival. Parking is free between Sundays and Thursdays
  • Special Dietary Requirements: Please inform the Hotel at the time of booking as the Hotel’s Head Chef and Team are happy to cater for any special dietary requirements.